A complaint is any expression of dissatisfaction about any service provided by this firm. Complaints may be oral or written.
It is the policy of the firm to encourage client feed-back whether positive or negative. Through this process misunderstandings and mistakes are dealt with to the satisfaction of clients. If you have any problems with our service you are entitled to complain.
If a complaint is warranted in the first instance it should be made to the head of the Department concerned, unless the complaint is against that partner, in which case the complaint should be made to the managing partner. The partner or managing partner will examine the file and ask for full details in writing of the complaint.
If we are unable to resolve your difficulty in this way, you will be offered the opportunity of an internal review. This will usually be handled by our Managing Partner.
We treat complaints very seriously and make every effort to deal effectively with them. If you are not satisfied with our handling of your complaint you can ask the Law Society to consider the complaint. Their telephone number is 01 672 4800 and their address is Blackhall Place, Dublin D07 VY24.